U.S. Marine Corps — MARINE CORPS HOSPITALITY SVCS
Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
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Duties
Responsible for management control and efficient operation of Marine Lodge ¿ Five Palms. Responsiblefor Guest Services and Guest Reception Desk, Housekeeping, Laundry and Maintenance functions,including grounds maintenance within 50 feet of the facility. May work at the Guest Reception Desk or inHousekeeping on an as needed basis. Oversees guest satisfaction process and works to ensure that servicesand facilities meet the needs and expectations of patrons. Inspects no fewer than ten (10) guest rooms andpublic spaces on a weekly basis; documents inspections and forms action plans to address any noteddeficiencies. Provide direction, encouragement, recognition and leadership to all lodging staff. Conductsregular meetings with hotel leadership and staff to ensure consistent operations and fosters a workplaceculture of hospitality and service. Interview and hire associates, and oversee the onboarding, training andprofessional development process for all staff. Engages with other MCCS activities aboard the Installationto ensure partnerships and cross-selling opportunities are met. Coordinated with Area Lodging Managerto implement new policies or innovative promotions that increase occupancy rate, deliver quality guestservice and maintain the required level of profitability. Develop and implement strategies/procedures toensure safety and security of occupants. Conducts internal sales. Develops and coordinates marketingmaterials. Coordinates with counterparts in the local hotel/motel industry to arrange space at a reasonablerate for patrons when space is not available at the billeting. Analyzes and reports on facility operations andbusiness performance using key metrics. Performs analysis of profit and loss statements, performancemetrics and business analytics to improve operational performance. Recommends and directions actionswhen data shows unfavorable trends and deviations from plans. Develops long range plans in conjunctionwith internal operating directives.
Plans, organizes work, and manages internal resources to ensure maximum productivity and economies.Prepares financial plan, budgets, inventories, cost controls, and related records and reports. Conductsforecasts of revenues and expenses. Reviews the financial status of the assigned activity and recommendschanges considered necessary. Either directly or indirectly through subordinate supervisors, managesactivity employees. Schedules work, appraises performance, counsels assigned personnel, andrecommends personnel actions. Effectively supports the Marine Corps Equal Employment Opportunitypolicy, and ensures compliance with fire, safety, security, sanitation, and other environmental issues.Manages property resources and provides advice on renovations and improvements. Maintains andenforces security for funds, merchandise, operating supplies, and equipment to preclude or minimize thepotential for fraud, waste and abuse.
Provides World Class Customer Service with an emphasis on courtesy. Models hospitality at all times toboth internal and external customers. Assists guests and communicates positively in a friendly manner.Takes action to solve problems quickly. Participate in professional hospitality training on an ongoingbasis. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and anyinjury, occupational illness, and/or property damage resulting from workplace mishaps to the immediatesupervisor. Adheres to established standards of actively supporting the principles of the EEO programand prevention of sexual harassment.
Performs other related duties as assigned.
Requirements
Conditions of employment
- See Duties and Qualifications
EVALUATIONS:
Qualifications
Bachelor¿s degree from an accredited college or university in business or hospitality management or related field and a minimum of three years¿ experience managing in a hotel type operation OR an appropriate combination of both education and experience, demonstrating the knowledge, skills, and abilities necessary to do the work required of the position. Certified Hotel Administrator (CHA) designation from the American Hotel & Lodging Association Educational Institute (AH&LA EI) preferred. Ability to supervise employees accomplishing work. Ability to establish and maintain effective working relationship with subordinates, officials, and others. Ability to communicate both orally and in writing. Knowledge of NAF policies and procedures preferred. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.
Additional information
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member CopyThis activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with “TA” stamped in red on front of card.INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT’S DISCRETION WITHOUT FURTHER COMPETITION.ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Overview
Accepting applications
Posted this week
·
Apply by 07/30/26
Due by 11:59 p.m. ET on July 30, 2026
Location
1 vacancy in the following location:
Kaneohe, HI
1 vacancy
No matching locations found.
Work site options
Telework eligible
No
Relocation expenses reimbursed
No
Salary
$103,034.68 – $103,034.68 per year
Pay scale & grade
NF 04
Promotion potential
NA
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less – Varies
Appointment type
Permanent
Occupations and job series
-
1101 General Business And Industry
Federal service type
This job is in the Competitive Service
Drug test
No
Security clearance
Not Required
Announcement number
77938
Control number
875334900